neo 77 Platform Privacy Notice

This page describes what we collect when you use neo 77 and how we keep that data protected. We at neo 77 take your privacy seriously and commit to transparent practices across account creation, deposits via DANA, e-wallet, mobile banking, and bank transfers, gaming sessions, and withdrawal requests.

Our privacy approach centres on collecting only the information necessary to verify your identity, process payments, and deliver our sportsbook, live dealer, slots, and esports services where local law permits. We do not sell your personal data to third parties, and we limit access to your information to staff and trusted processors who need it to operate neo 77.

If you have questions about how we handle your data, contact our support team during business hours. This notice applies to all users accessing neo 77 from supported jurisdictions including Jakarta, Surabaya, Bandung, and other regions where our services are legally available.

What Data We Collect on neo 77

When you register for a neo 77 account, we collect your email address, phone number, and full name. During the account verification process, we request government-issued identification documents and proof of address to confirm your identity and establish jurisdiction eligibility. We do not store your ID images indefinitely; we retain them only as long as required by law or for dispute resolution.

Payment information is collected when you deposit funds. If you use DANA, e-wallet, mobile banking, local payment, or bank transfers through online payment, e-wallet, mobile banking, and local payment, we record transaction amounts, dates, and payment method type. We do not store full card numbers or wallet credentials; payment processors handle sensitive financial data on our behalf.

How We Use Your Data on neo 77

We use your personal information to operate neo 77 and fulfil our legal obligations. Your email and phone are used for account notifications, withdrawal confirmations, and customer support. Your identification documents verify that you meet age and jurisdiction requirements before accessing our sportsbook, live dealer tables, and esports markets.

Payment data helps us process deposits and withdrawals securely. We analyse gaming patterns to detect suspicious activity and prevent fraud, protecting both your account and our platform. We do not use your data for marketing purposes without your explicit consent, and you may opt out of promotional emails at any time through your account settings.

Third-Party Processors and Data Sharing on neo 77

We work with trusted third parties to deliver neo 77 services. Payment processors handle your financial transactions securely and comply with international standards. Our hosting provider stores our servers in data centres that may sit outside your jurisdiction; however, we maintain encryption and access controls to protect your data in transit and at rest.

We do not share your personal information with game providers, sportsbook operators, or live dealer studios unless necessary to deliver the service you requested. For example, when you place a bet on a Piala AFF match, the sportsbook backend receives only your bet details and account ID, not your full identity. We never sell your email address or phone number to advertisers or data brokers.

Your Rights and Data Access on neo 77

You have the right to request a copy of the personal data we hold about you. Contact our support team with a formal request, and we will provide a summary of your information within a reasonable timeframe. You may also request corrections if your address or contact details are outdated.

If you wish to close your neo 77 account, we will deactivate it and retain your data only as required by law or for dispute resolution. Some data, such as transaction history, may be kept for regulatory compliance even after account closure. You may request deletion of certain non-essential data, though we may retain anonymised records for fraud prevention and analytics.

Data Retention

We keep account and transaction records for at least five years to comply with anti-money-laundering regulations and support dispute resolution.

Encryption

All data transmitted between your device and neo 77 servers uses TLS encryption to prevent interception.

Access Control

Only neo 77 staff with a legitimate business need can access your personal information, and all access is logged.

Cookies and Tracking on neo 77

We use cookies to enhance your experience on neo 77. Session cookies keep you logged in while you browse our sportsbook or play slots; these expire when you close your browser. Persistent cookies remember your language preference and login credentials across visits, making it faster to access your account on your next session.

We do not use third-party tracking pixels or analytics cookies that follow you across the web. Our analytics are limited to understanding how users navigate neo 77—for example, which game categories are most popular or whether our mobile interface loads quickly. You may disable cookies in your browser settings, though this may affect your ability to log in or access certain features.

Policy Updates and Contact

We may update this privacy notice to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or display a notice on neo 77 before the change takes effect. Your continued use of our platform after such notice constitutes acceptance of the updated policy.

If you have questions about how we handle your data, wish to exercise your rights, or suspect a data breach, contact our support team. We are committed to responding to privacy inquiries promptly and working with you to resolve any concerns about your information on neo 77.